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Ombudsman

The office of the State Long-Term Care Ombudsman Program provides consumer protection advocacy services to individuals residing in long-term care facilities consisting of nursing homes, assisted living facilities, specialty care facilities and boarding homes.

Ombudsmen work to protect the health, safety, welfare, and rights of Alabama's long-term care residents. Anyone can use an Ombudsman, including residents, residents' family and friends, or employees of long-term care facilities. Ombudsmen work to:

  • Resolve residents' problems

  • Protect residents' rights

  • Ensure residents receive fair treatment and quality care

  • Investigate and resolve complaints

  • Educate residents, family, and faculty staff

  • Provide information to the public

  • Advocate to bring about changes at the local, state, and national levels to improve the lives of residents in long-term care facilities

Long-Term Care Resident Rights

Residents in a long-term care facility have the right to:

  • Be treated with respect and dignity

  • Be free from chemical and physical restraints

  • Voice grievances without fear of retaliation

  • Associate and communicate privately with any person of their choice

  • Send and receive personal mail

  • Have personal and medical records kept confidential

  • Apply for state and federal assistance without discrimination

  • Be fully informed prior to admission for their rights, services available, and all financial charges

  • Be given advance notice of transfer or discharge

Contact the Alabama Office of the State Long-Term Care Ombudsman Program Director, Virginia Moore-Bell at 1.334.242.5753. Complainants may be filed in writing, by phone, or in person. Complainants do not have to give their name and all information is confidential.

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